Professional, engaging, ready to use resources. PowerPoints, Worksheets, Crosswords
I have a varied background working in both education and the corporate world. I've held management roles, teaching roles and entrepreneurial ventures. I've been involved in adult education for the past two decades. My teaching areas are computing and workplace communication skills. I also have my CELTA and have experience teaching English as a second language. I love creating resources for all of the above.
Professional, engaging, ready to use resources. PowerPoints, Worksheets, Crosswords
I have a varied background working in both education and the corporate world. I've held management roles, teaching roles and entrepreneurial ventures. I've been involved in adult education for the past two decades. My teaching areas are computing and workplace communication skills. I also have my CELTA and have experience teaching English as a second language. I love creating resources for all of the above.
This bundle has some great activities for introducing customer service skills to learners. It includes:
- 30 Slide Customer Service Powerpoint
- Customer Service Skills Worksheets and Activities
- Telephone etiquette Roleplay cards with message template
- Complaint resolution using the TACTICS method
Files have been provided in both pdf and editable versions.
Are you searching for a comprehensive and engaging resource to teach critical thinking, problem-solving, and creative decision-making to your high school students? This professionally crafted Six Thinking Hats PowerPoint Presentation is a must-have addition to your classroom toolkit.
Key Features:
**Interactive Learning: **This PowerPoint presentation is designed to actively engage your students in exploring Edward de Bono’s Six Thinking Hats method. From thought-provoking discussions to real-world problem-solving scenarios, your classroom will be abuzz with creativity and structured thinking.
Diverse Thinking Styles: We cover each thinking hat – White, Red, Black, Yellow, Green, and Blue – with clear explanations and practical examples, to help students grasp the power of different thinking styles.
Preparation for Future Success: Equip your students with a skill set that extends beyond the classroom. The Six Thinking Hats are highly regarded in business, science, and other professional fields. Your students will graduate with a valuable problem-solving tool in their arsenal.
Teacher’s Notes Included: You’ll receive teacher’s notes with each slide (in the notes area), providing tips, activity suggestions, and answers to questions, making it easy to guide your class effectively.
Ready to Use: No need to spend hours creating materials. Simply download, customize to suit your classroom style if desired, and start teaching!
Flexible and Versatile: Whether you teach history, science, English, or any other subject, the Six Thinking Hats can be applied across disciplines, making it an adaptable resource for teachers of various subjects.
Engage and Empower: Empower your students to think critically, work collaboratively, and make informed decisions, setting them up for success in academics and beyond.
If you have any questions about this resource please contact me at resourcecreator1@gmail.com.
Do your students need an engaging, interactive PowerPoint Presentation about Giving and Receiving Feedback in the Workplace? Are you after a no prep resource that has everything you need to start the lesson? Feedback is an essential communication skill that needs practice to be mastered.
They will learn how to provide feedback that is constructive, supportive, and focussed on improvement as well as how to receive feedback effectively.
Topics Covered:
What is Feedback?
What is not Feedback?
Why is Feedback important?
Types of Feedback
−Assessment | Peer to Peer | Workplace
Best practices for Giving and Receiving Feedback
Becoming Feedback friendly
If you don’t agree with feedback
Resources Provided:
20 Slide PowerPoint presentation (ppt and pdf) editable
Teacher notes - viewed electronically and a print out provided (word, pdf)
Feedback Assessment tool handout (word, pdf)
Peer Feedback Roleplay Scenario handout (word, pdf)
If you have any questions about this resource please contact me at resourcecreator1@gmail.com.
This lesson on Phone Etiquette is an essential life skill that will particularly suit students training for the workplace, office and business administration. Telephone skills, using manners and correct phrases to communicate is an essential part of Customer Service training.
Students will learn to engage with Business Customers on the telephone in a friendly, polite and professional manner. They will also learn appropriate language to use with customers through practice, correct vocabulary and role-play.
This product is fully editable and is provided in the following formats: PowerPoint, word and pdf. It contains, a PowerPoint presentation, teacher notes, paper based quiz, roleplay cards and message pad template.
Agenda for Lesson:
The 7 P’s of Call Handling Excellence
Polite phrases to use within your telephone conversations
Telephone Etiquette Quiz
Roleplay Activities
Introduce your students to the world of digital storytelling with this engaging and educational assignment. With the rise of visual storytelling, comic strips have become an increasingly popular form of communication, and this project will give your students the opportunity to create their own comic strip using Canva.
In this assignment, students will:
Create a Canva account if required
Choose a comic strip template
Customize the template with their own images, characters, and text
Add dialogue to bring their story to life
Rearrange panels to create the desired layout
Proofread their comic strip to ensure accuracy and clarity
Download or share their final product
This assignment is designed to be easy to follow, with student instructions and a grading rubric to help you evaluate your students’ work. Whether you’re a seasoned Canva user or new to the platform, you’ll find that this assignment is a fun and accessible way for your students to express their creativity and practice their digital skills.
Included:
Student Assignment in pdf (planner, instructions, shortcut keys, examples)
Grading rubric provide in word and pdf
Planner provided in word and pdf
So why wait? Give your students the gift of storytelling and get them started on their own comic strip today!
Just deliver the pdf with instructions, shortcuts keys and examples to them either electronically or by print. You will need an internet connect so that students can use the Free or Education account in Canva to complete this lesson.
If you have any questions about this resource please contact me at resourcecreator1@gmail.com.
This Customer Service bundle includes Phone Etiquette, Complaint Resolution and general customer service skills that are important for the workplace.
This product is fully editable and is provided in the following formats: PowerPoint, word and pdf. It contains, PowerPoint presentations, teacher notes, paper based quiz, roleplay cards and message pad template.
Topics Included:
Customer Service Definition
Poor vs Exceptional Service
Why Exceptional Service is Important
Practical Tips to Provide an Exceptional Customer Service Experience
Scenario based role play activities – good and bad examples from You tube clips
The 7 P’s of Call Handling Excellence
Polite phrases to use within your telephone conversations
Telephone Etiquette Quiz
Roleplay Activities
Customer Complaints resolution (TACTICS)
Looking for an engaging and informative activity to teach mindset to your high / middle school students? This comprehensive and engaging resource is designed to support educators in promoting a positive mindset among students. The Reading Passage topic is Reactive vs. Proactive Mindset: Shaping your Future.
What you get:
A digital PDF file for students that can be typed directly onto. This can also be printed out if you don’t want to use it digitally. Also a pdf for the teacher that contains answers and instructions.
**Within the Student file is:
**
a) A Mindset Reading Passage
b) A True / False Worksheet to be filled out
c) Comprehension questions worksheet to be filled out.
Within the Teacher file is:
a) A Mindset Reading Passage
b) Answer Sheet for the True / False Questions
c) Answer Sheet for Comprehension Questions
d) Teacher Instructions and optional activities page
This resource pack includes a thoughtfully crafted reading passage focused on the importance of mindset for teenagers. The one-page article provides relevant information and encourages students to prioritize their mindset so that they have a successful career and future.
But that’s not all! The resource pack goes beyond the reading passage by offering a range of activities to foster meaningful class discussions, personal reflections, and creative expression. From group discussions and case studies to creating infographics, this pack provides a variety of interactive and thought-provoking activities that will keep students engaged and informed.
Each activity is designed to develop critical thinking skills, empathy, and self-awareness while promoting a safe and supportive classroom environment. Students will have the opportunity to reflect on their own experiences, engage in collaborative learning, and explore strategies for maintaining a positive mindset.
By incorporating this resource pack into your curriculum, you’ll equip your students with essential knowledge and skills to improve their mindset, which leads to a better future.
If you have any questions about this resource please contact me at resourcecreator1@gmail.com.
Your students will love these Digital task cards on conflict management that engage their problem solving and critical thinking skills. All essential life and workplace skills.
Teachers note that there is also a pdf supplied that provides responses to the Task Cards, ensuring that key points are touched on within the discussions.
Conflict Management is an important life-skill for business education, the workplace and the classroom. This resource generates important discussions and can be used in pair or group activities. Great for when you have a sub as well.
Students type directly onto the pdf that you assign or send to them. Once they have typed in their answers, they can save the pdf. No prep, no fuss, really easy!
I hope you enjoy using these, as much as my students have.
Are you looking for Communication skills digital notebooks that will keep your students engaged, busy and learning. These interactive Notebooks cover Time Management, Assertiveness, Conflict Resolution and can be used for Distance Learning. There is absolutely no Preparation for the teacher! Simply assign and let them get to work either individually or in pairs or groups.
Within the Slide view students can access navigational tabs so that they can move through topics with ease. They then type directly into the Notebook to respond to various tasks and challenges.
There are 3 notebooks in this bundle (Time Management, Assertiveness, and Conflict Resolution skills).
Conflict Resolution Notebook includes:
Definition of Conflict Resolution
Key facts relating to Conflict Resolution
Conflict Resolution Behaviour Styles (Accommodating, Avoiding, etc)
Conflict Challenge 1 - Video
Conflict Challenge 2 - Scenario
Conflict Challenge 3 - Scenario
Google Forms quiz on Conflict Management
Assertive Skills Notebook includes:
Definition of Assertiveness
Behaviour Types (Aggressive, Assertive, Passive
Confidence
The Power of I Statements
Barriers to Communication
The 3 C’s
Additional Strategies (Fogging, Saying No, Broken Record Technique)
Google Forms quiz on Time Management
Time Management Topics include:
Definition of Time Management
Benefits of Time Management
Identifying and Managing Time Wasters
Steven Covey Time Management Matrix
4 D Model
Procrastination – ways to tackle this
Pomodoro Method of Task Completion
Google Forms quiz on Time Management
Learning and Assessment Methods:
Reading
Writing
Internet Research
Drag and Drop
YouTube video review
Question and Answer
Google Forms Quiz
You will need internet access and a Google Account (gmail) to use this product. If you don’t have one it is free!
If you have any questions about this resource please contact me at resourcecreator1@gmail.com.
Students love working their way through these interactive, fun Google Slides Notebooks. This interactive Notebook can be used for Distance Learning. There is absolutely no Preparation for the teacher!
Within the Slide view students can access navigational tabs so that they can move through topics with ease. They then type directly into the Notebook to respond to various tasks and challenges.
The Topics include:
Definition of Time Management
Benefits of Time Management
Identifying and Managing Time Wasters
Steven Covey Time Management Matrix
4 D Model
Procrastination – ways to tackle this
Pomodoro Method of Task Completion
Google Forms quiz on Time Management
Learning and Assessment Methods:
Reading
Writing
Internet Research
Drag and Drop
YouTube video review
Question and Answer
Google Forms Quiz
Students love working their way through these interactive, fun Google Slides Notebooks. This interactive Notebook can be used for Distance Learning. There is absolutely no Preparation for the teacher! Simply assign and let them get to work either individually or in pairs or groups.
Within the Slide view students can access navigational tabs so that they can move through topics with ease. They then type directly into the Notebook to respond to various tasks and challenges.
The Topics include:
Definition of Conflict Resolution
Key facts relating to Conflict Resolution
Conflict Resolution Behaviour Styles (Accommodating, Avoiding, etc)
Conflict Challenge 1 - Video
Conflict Challenge 2 - Scenario
Conflict Challenge 3 - Scenario
Google Forms quiz on Time Management
Learning and Assessment Methods:
Reading
Writing
Internet Research
Drag and Drop
YouTube video review
Question and Answer
Google Forms Quiz
You will need internet access and a Google Account (gmail) to use this product. If you don’t have one it is free!
If you have any questions about this resource please contact me at resourcecreator1@gmail.com.
Do your students ever struggle with getting started on a project or task through lack of ideas? This resource is just what you need when you want to get your students thinking. The technique of brainstorming can be used to solve problems or come up with new ideas.
In this product:
Brainstorming PowerPoint which takes you through the steps (editable)
Printable and Digital Templates for students to use
Brainstorm infographic
Brainstorm Poster
The format provided is both printable and editable, meaning that if teaching virtually, you can have learners type directly into the pdf without any further software required.
There are rules that need to be followed for you to facilitate a successful brain storming session. These are also included and should be reviewed at the start of the session.
If you have any questions about this resource please contact me at resourcecreator1@gmail.com.
Students love working their way through these interactive, fun Google Slides Notebooks. This interactive Notebook can be used for Distance Learning. There is absolutely no Preparation for the teacher!
Within the Slide view students can access navigational tabs so that they can move through topics with ease. They then type directly into the Notebook to respond to various tasks and challenges.
The Topics include:
Definition of Assertiveness
Behaviour Types (Aggressive, Assertive, Passive
Confidence
The Power of I Statements
Barriers to Communication
The 3 C’s
Additional Strategies (Fogging, Saying No, Broken Record Technique)
Google Forms quiz on Time Management
Learning and Assessment Methods:
Reading
Writing
Internet Research
Drag and Drop
YouTube video review
Question and Answer
Google Forms Quiz
Are you searching for an educational resource that will captivate your students while addressing the importance critical thinking skills? The six thinking hats process by Edward de Bono is what you need. Here’s a reading passage, comprehension questions, and creative activities that are no prep and ready to go. Both digital and print options!
What is provided?
Teacher Instructions
Student Reading Passage - 1 page
Student True - False Questions - 10
Student Comprehension Questions - 10
Teacher Answer sheets
Optional Activities for the class to do around the six thinking hats.
Format:
PDF files digital - can be typed on directly, then saved.
PDF files printable - can print out and have students write on them.
Students love working their way through these interactive, fun Escape Rooms. This Digital Escape Room on Halloween includes five challenges. There is absolutely no Preparation for the teacher!
Students can work through in groups or on their own. They move from station to station until all questions and activities have been completed correctly. This escape room has been created using Google Forms and is self checking.
A scenario is presented that sees the student discovering a cryptic journal left behind by a ghostly resident. Their job is to analyze and decode the journal’s contents to find hidden clues and codes so that you can unlock the secrets of the room and escape! There is no option to Fail. Every page of the journal must be completed and the correct answer recorded for success!
The objective calls for them to demonstrate knowledge on Halloween, amongst other critical thinking skills. Once they pass through each station successfully they will have escaped the room.
The challenges include working through the Journal:
Page 1: Matching the image with a word and gap fill exercise.
Page 2: Reading and comprehension of top secret Journal Information. Short fictional text with multi choice comprehension questions.
Page 3: Halloween Crack the Code to decode secret words
Page 4: Watch a fun and informative video on the history of Halloween and answer questions relating to the video.
Page 5: The spooky riddle challenge - students must work out what the riddles refer to.
To move to next station students must input a code derived from the tasks.
You will need access to:
The Internet
Google Forms
Youtube to watch the video